ORDER CANCELLATION, RETURNS AND RIGHT OF WITHDRAWAL
According to art. 5 DL 185/1999, customer has the right to cancel the purchase contract for any reason, without explanation and without penalty. To exercise this right, the customer must send to MAGLIFICIO G.A.EMME SRL a notice within 10 days from the date of goods shipment.
Such notice shall be sent to the email ([email protected]), within the said period of 10 days. Once we have received the notice of withdrawal, customer must return the goods at his expenses. The goods must be returned intact and in their original packaging, complete with all its parts, without having suffered any damage. Upon his arrival at the warehouse, the goods will be examined and if damaged or tampered with, the withdrawal can not be exercised. In case of intact goods MAGLIFICIO G.A.EMME SRL will refund the customer the amount paid, delivery expenses excluded, within 15 days from the date of return of the goods. Customer shall promptly provide to MAGLIFICIO G.A.EMME SRL his bank details .
Any complaint, modification or cancellation of orders must be addressed to MAGLIFICIO G.A.EMME SRL, by e-mail, to the address below: